"At home is not a place,
        but a feeling"

Persons
Rooms

Telefonische Reservierung

+49 (0)69 94 960-0

Our guest information at the Alexander am Zoo 

 

ADDRESS
Alexander am Zoo, Waldschmidtstrasse 59-61, 60316 Frankfurt am Main, Germany, Tel. +49 (0)69 94 96 00, Fax: +49 (0)69 9496 00, www.alexanderamzoo.de, www.alexanderamzoo.com, info@alexanderamzoo.de.

BREAKFAST
We are delighted welcoming you to the buffet breakfast from 6:30 to 10:30 a.m. For early risers and guests who check out earlier we will provide coffee and croissants - please let us know the evening before.

CHECK-OUT
We kindly ask you to vacate the room by noon (12:00 h), extensions are possible against a charge. Your luggage can always be stored at reception.

CONCIERGE SERVICE
We will arrange theatre tickets, rental cars, babysitters or whatever you may need.

CREDIT CARDS
American Express, Diners Club, Mastercard, VISA, Maestro & JCB Cards are accepted as payment methods. Personal and Traveller cheques are not accepted.

DOGS / PETS
Are welcomed, provided they are well behaved and are not too big. They are not allowed in the breakfast room. You will get a map for strolling and useful Frankfurt information from us.

DO NOT DISTURB
This sign should be placed outside your door, if you wish not to be disturbed.

DVD-PLAYER
Bored or is it raining outside? Then get a DVD player with films (also for kids) at our reception desk

ELECTRICITY
220 Volts AC, an assortment of adapters are available at the reception desk.

E-MAILS
In the lobby you find an internet-terminal, where you can check your personal mails.

FIRE
Evacuation plans are in your room next to the door. All rooms are equipped with smoke detectors. In the unlikely event of a fire please keep your calm and do not use the elevator when leaving the building.

FLOWERS
Just place your order with the reception desk.

FORGOT SOMETHING?
We have for you free of charge adapters, cleaning tissues fpor glasses, hygienic for ladies, antiperspirants, shower cabs, bath foam against colds, mobile cables, combs, reading glasses, toothbrushes and -paste, nail files, sewing sets, band aids, shaving, sets, cleaning tissues, shoelaces and extension cables.

FRANKFURT
Some information about the city you will find on our homepage under Frankfurt Tips.

GARAGE
Your car can be safely parked in our underground car park at a daily charge, please observe the parking regulations. 

ICE CUBES
Please call reception, they will be brought to your room.

INTERNET
Free access at the Internet terminal in the lobby or see WIFI.

IRON
Irons & ironing-boards are available at reception.

KIDS
Per adult one kid up to 16 years stays free in the parents room.

LAUNDRY SERVICE
Monday thru friday, except bank holidays. A laundry bag is in your wardrobe. Please drop off your belongings at reception before 10 a.m. in order to get them back the same evening.

MEDICAL AID
We will call an english speaking doctor for you if neccessary, a pharmacy can be found in the neighborhood.

MESSAGE LIGHT
The flashing light on your room telephone indicates a waiting message in your personal mailbox.

MINIBAR
The Minibar is located in your wardrobe.

NEWSPAPERS
Free newspapers are available at the reception desk.

PERSONAL FITNESS TRAINING
Since about 15 years Gaby Lange is in the fitness business and has several licences such as Fitness Instructor and Personal Trainer. She will compose a personal training just for you according to your needs and time.

POSTAGE
Stamps are available at reception, we will mail your postcards and letters.

PUBLIC TRANSPORT
You can buy a 2-day ticket for bus, S-Bahn and underground at reception. The nearest underground station is "Habsburger Allee" Line U7 which is just 200 yards from the hotel.
RADIO
Different radio-stations are programmed in the TV-set in your room.

RESTAURANT
There are different restaurants close by, we are happy to give individual recommendations and directions.

SAFETY BOX
At your disposal in the wardrobe of your room.

SECURITY
All rooms are equipped with door eyes, smoke detectors and fireproof doors. Reception and parking garage are under surveillance 24h a day and we are using an electronic keycard system.

SOUVENIRS
Have a look at our glass cabinet in front of the sauna, where you will find nice, selcted souvenirs from Frankfurt.

TELEPHONE
For an outside line dial "0", for international calls please dial "0" for the line + "00" + international country code + area code + number desired. You can also receive calls from outside under +49 69 9496 0 + room number.

TOURISMFEE
As of January 1st, 2018 the City of Frankfurt imposes a tourismfee of 2,-- € for all leisure travellers per night/person regardless of age.

TV - SKY
All major channels are programmed in your TV, as well as Sky channels.

WAKE-UP CALL
All requests for wake-up calls will be handled with special care, however any liability or compensation of any kind will be declined in context with this complimentary service.

WIFI - Wireless LAN
Available free of charge everywhere in the hotel.


Frankfurt Events

4
5
2019
IFFA
Messe Frankfurt

30
10
2019
30. Oktober 2019 - 16. Februar 2020
VAN GOGH
Städel Frankfurt