From A like Alexander to Z like Zoo
Information about your stay at the Hotel Alexander am Zoo in Frankfurt.
If you have any additional questions, please do not hesitate to contact us on T: +49 (0)69 94 960-0
or by e-mail info@alexanderamzoo.de.
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We kindly ask you to vacate the room by 12:00 p.m. We are happy to grant exceptions that are communicated to us in good time (possibly for a surcharge), your luggage and your car remain in a safe environment.
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Alexander am Zoo Waldschmidtstraße 59-61 60316 Frankfurt Telefon: 069 / 94 96 00 Fax: 069 / 94 96 0720 Internet: www.alexanderamzoo.de / e-mail: info@alexanderamzoo.de
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The Red Cross Hospital is 5 minutes away, otherwise we will be happy to call a doctor for you. The nearest PHARMACY is a 10-minute walk away.
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We are happy to reserve theater tickets, restaurants, rental cars, babysitters and anything else for you.
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If it's raining or you get bored at some point, we're happy to lend you a DVD player with a selection of films, there's bound to be one to suit your (or your kids') tastes.
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An escape plan is hanging in your room next to the door and all escape routes are marked in the corridors, all rooms are equipped with smoke detectors. In the unlikely event of a fire, please remain calm and do not use the elevator under any circumstances.
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Our breakfast ladies look forward to welcoming you with breakfast buffet from 6:30 a.m. to 10:30 a.m. (continental breakfast in the room until 10:30 a.m. on request). For early risers there is of course also coffee and croissants beforehand, just let us know the evening before.
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Your car can be safely parked in our underground car park for a fee.
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Our Hotel Der Lindenhof in Gotha looks forward to your visit and will be happy to provide you with information about beautiful Thuringia.
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They are welcome up to "normal size" except in the breakfast area. In addition to the walk-the-walk plan, we will also provide you with important information about the city of Frankfurt.
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For your kids we have a lot of information about what you can do in Frankfurt.
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We accept the following credit cards: American Express, Visa, Mastercard, Diners Club, EC-Cash and JCB and Maestro.
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The minibar is in the closet of your room and is free of charge.
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Whether it's a Struwwelpeter book, the small book of Goethe poems or a city map breakfast tray, we save you the time-consuming search and your loved ones at home will be happy!
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At reception you will receive a paid 2-day ticket for all public transport. The nearest underground station is Habsburger Allee U7, about 200m from us.
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There are several good restaurants just a few steps from the hotel, ranging from authentic Frankfurter to Italian, Chinese, Mexican, vegetarian and more. Our reception will be happy to advise you.
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If you do not want to be disturbed or do not want the room to be cleaned for environmental reasons, please do not forget to hang the red card on the outside of your room.
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There is a safe in the closet in your room.
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Sky Sport is available in all rooms.
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For an outside line, please dial "0". For international long-distance calls, please also dial "0" for the outside line + "00" + international code + area code without "0" + telephone number. If you would like to be called in your hotel room, the following extension rules apply: 069 / 94 96 0 + your room number. Of course, for security reasons, we do not pass on any room numbers.
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The city of Frankfurt levies a tourist tax for all travelers of €2 per night/person, regardless of age.
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You can receive more than 60 different programs via satellite on our flat-screen televisions.
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With us you get adapters, glasses cleaning cloths, feminine hygiene products, deodorants, shower caps, cold baths, mobile phone charging cables, combs, reading glasses, oral care sets, nail files, sewing kits, plasters, shaving sets, cleaning cloths, shoelaces or extension cords for a fee.
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A laundry bag is in your closet. If you hand it in at reception by 10 a.m. from Monday to Friday (except on public holidays), you will get your washed or cleaned laundry back by 4 p.m. the same evening.
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Wake-up calls are carried out by reception with the utmost care, but claims for damages of any kind are excluded in this context.
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This service is offered free of charge throughout the hotel.
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Located free of charge in the reception area.
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In general, we are all always there for you, but of course there are specialists:
Ms. Weise speaks English and is responsible for reservations, reception and meetings.
Mrs. Lafkih speaks English, French, Arabic and is responsible for breakfast and orders.
Mrs. Neumann speaks English and Croatian and is responsible for breakfast and conference support.
Mrs. Taheri speaks English and Arabic and is responsible for breakfast.
Mr. Drinovac speaks Serbian and is responsible for the technology.
Mr. Franke and Mr. Sett speak English and are responsible for everything else.
The Personal Butnaru company ensures an undisturbed night's sleep.
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Thank you for your contribution to the environment by suspending housekeeping with the red card.
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Please let us know 20 minutes in advance if you would like to use sauna or steam bath. Depending on the room category, you can get a bathrobe + slippers for a fee.